Privacy Policy

Last updated: 13 August 2026

This Privacy Policy explains how H1CLOUD LTD ("H1Cloud", "we", "us"), a company registered in England and Wales under company number 17390100 with its registered office at 61 Bridge Street, Kington, United Kingdom, HR5 3DJ, collects and uses personal data. We are the data controller in respect of the personal data described below and process it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data we collect

Account data: name, email address and login credentials.
Billing data: billing details and a record of transactions. Card details are processed by our payment providers and are not stored on our systems.
Technical data: IP address, log data and information necessary to operate and secure the Services.
Correspondence: messages you send to our support team.

2. How we use data

To provide, maintain and secure the Services.
To process payments and manage your account.
To respond to support requests and communicate service information.
To comply with legal and regulatory obligations.

3. Legal bases

We rely on the performance of a contract (to provide the Services), our legitimate interests (to secure and improve the Services and prevent abuse), and legal obligation (for example, retention of transaction records).

4. Sharing

We share personal data only with service providers that help us operate, such as payment processors, data-centre partners and communications providers, and where required by law. We do not sell personal data.

5. Retention

We keep personal data for as long as your account is active and for the period necessary to meet legal, accounting and reporting requirements after it closes.

6. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal data, and to data portability. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

7. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure.

8. Changes

We may update this Policy from time to time. Material changes will be published on this website.

9. Contact

Privacy enquiries can be sent to [email protected] or by post to the registered office above.