Refund Policy

Last updated: 13 August 2026

This Refund Policy applies to hosting services supplied by H1CLOUD LTD (company number 17390100). It should be read together with our Terms of Service.

1. Pro-rata balance on cancellation

If you cancel and delete a server before the end of a paid period, the unused portion of the fee for that server is credited back to your account balance. That balance can be applied to future orders or renewals.

2. Service faults

If a Service does not perform as described because of a fault on our side and we are unable to resolve it within a reasonable time, you may request a refund of the fees paid for the affected period. Please contact us so we can investigate first.

3. How to request

Refund and cancellation requests should be sent to [email protected] from the email address registered to your account. We aim to respond within five business days.

4. Method and timing

Approved refunds are returned to the original payment method or, where you prefer, credited to your account balance. Card refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

5. Exceptions

Setup fees and one-off charges are non-refundable once the work has been carried out.
We may decline refunds where a Service has been suspended or terminated for a breach of our Acceptable Use Policy.

6. Statutory rights

Nothing in this policy affects any rights you may have under applicable consumer protection law.

7. Contact

For any billing or refund question, contact [email protected].